University of California, Berkeley

Organizational Effectiveness

Berkeley has numerous IT groups embedded in its academic and administrative divisions and experiences many of the inherent strengths and weaknesses of a federated structure. The university retained Next Generation’s Phil Goldstein and Mary Beth Baker to develop a services model to optimize how the institution structures, governs, and funds institutional and local technology services. The project outcomes included a framework to designate services as core, consortia, or specialized depending on their breadth of use and consistency of requirements. Existing services were mapped to the framework and a phased plan designated how services are funded and organized. A revised IT governance model will oversee the implementation of the new services models, identify collective IT priorities across Berkeley, and create greater executive engagement and transparency in IT decision making.

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