Senior leadership sought to create a program of user-centered, business process improvement. Next Generation consultants structured the redesign strategy and completed several proof of concept projects. Scope included the identification of college-wide administrative business processes and selection of business processes for assessment and redesign. The final phase included the redesign of three processes: new employee onboarding, space management, and budget and expense management. Activities facilitated cultural change and encouraged effective evaluations of administrative processes. Staff were empowered to build expertise with the tools and techniques of process evaluations and redesign. An Executive Steering Committee, cross-functional work teams, and dedicated business analysts were engaged to improve the redesign, transfer knowledge, and build internal capacity to lead future projects.